ServiceDesk Plus 8.0 Licensing: What You Need to Know Before You Buy
The import/sync process of your SDP data can fail sometimes, due to a variety of reasons. And hence you may receive such mails occasionally. No worries. Please mail to the ServiceDesk Plus's support team (firstname.lastname@example.org). They will look into it immediately and get back to you taking the required corrective action.
manageengine servicedesk plus 8.0 license file